With HUNA, conversations are streamlined. Our Conversational AI gives people the ability to explain their inquiry in their own words and language.
WHY CHOOSE US
Delight customers with self-service that engage with IVA on the channels of their choice.
Let your agents concentrate on revenue-generating tasks that require agent expertise.
The tedious nature of work makes agents bored, disengaged and burnt-out over time.
IVA makes customer experience efficient and effortless, helping brands improve customer satisfaction and NPS.
HUNA is a fully managed cloud-based contact center.
Call, Chat, Email, CRM, Social Media, WhatsApp and much more.
With Humonics, we co-created an offering for the largest telecom provider in Kenya. The platform currently handles over 600,000 calls monthly with 30% increased user engagement.
We have reduced our workforce for customer calls and chat by 30-35% thanks to the Humonics solution!.
We are able to automate 70% of communication and achieve increased customer satisfaction. We love the CRM tool which allows us to track all communications!
Make data-driven decisions, automate repetitive tasks, and deliver human like experiences with AI. Construct conversations anywhere, anyplace and anytime. Plan and construct IVRs that make individual, contextualized client encounters that coordinate to existing CRM frameworks. Discussions can happen anyplace.