With HUNA, your clients aren't restricted to disappointing and boring presss one press two.
Our Conversational AI gives individuals the adaptability to impart in their own words in their own language, emphasize, clamor or multifaceted nature of their inquiry.
WHY CHOOSE US
Delight customers with self-service that engage with IVA on the channels of their choice.
Let your agents concentrate on revenue-generating tasks that require agent expertise.
The tedious nature of work makes agents bored, disengaged and burnt-out over time.
IVA makes customer experience efficient and effortless, helping brands improve customer satisfaction and NPS.
HUNA is a fully managed cloud-based contact center.
Call, Chat, Email, CRM, Social Media, WhatsApp and much more.
With humonics we co-created an offering for largest telecom provider in Kenya. Currently the platform handles over 600,000 calls monthly with 30% increased user engagement.
In India we were the first to launch FNOL on voice with digital humans deployed by humonics in hindi and english. Currently we have reduced 30-35% workforce for FNOL and engaging with them to scale across different processes.
We chose humonics as it enabled all digital channels for customer communication. We're able to automate 70% of communications with increased customer satisfaction. Also CRM has empowered us to manage and track all communications.
Make data-driven decisions, automate repetitive tasks, and deliver human like experiences with AI. Construct conversations anywhere, anyplace and anytime. Plan and construct IVRs that make individual, contextualized client encounters that coordinate to existing CRM frameworks. Discussions can happen anyplace.