In the event that the Digital Human acquaints an association with a human specialist, they're given the full setting and significant level rundown of the client care's excursion for more customized administration and quicker resolution.
Eliminate data silos and contextualize interactions by supercharging your CRM to make it the single source of truth for all customer data.
Analyse each step for every call, every deflection, every call transfer, every call drop. Analyse speech and interpret ques for quality and process control. Real time AHT, Customer satisfaction, productivity index and more.