Personalizing the Customer-Care Journey
Pathbreaking Real Time
Customers can speak to Intelligent Virtual Agent naturally.
Understanding to Match
Customers are heard, understood and responded Intelligently.
Built to Scale
Platform to handle Millions of interactions in secure & compliant fashion.
Voice of Customer
Enterprise can learn and analyses each customer need from real time Analytics.
Pay as You Grow
Start from Free Trial and grow as you see Value.
Smart interactions made possible by Artificial Intelligence drive Big wins for Enterprise.
Listen to real customers interact with our AI-Powered Virtual Agents.
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HUNA : Artificial Intelligence Driven Omnichannel Contact Center Platform
Companies often fail across digital channels because they are insufficiently aware of the real needs and preferences of their customers across omnichannel journeys.
To address this, our Design team at HUMONICS has rethink the design priorities and put Artificial Intelligence for Adaptive Human and Machine interactions.
Capturing what the customer wants : From "IVR" To "CONVERSATIONAL AI"
Visual AI Assistance over IVR
Power of Voice AI on your Phone Screen
Visual IVR systems combine speech and on-screen interactions, usually on a customer’s smart phone. This approach simplifies the navigation experience and expands the potential scope of IVR-based self-service activities. For example, updating or changing an address in an IVR system can be difficult. Allowing the customer to select and edit their personal information on a screen is much simpler.