Personalizing the Customer-Care Journey

Smart interactions made possible by Artificial Intelligence drive Big wins for Enterprise.

Listen to real customers interact with our AI-Powered Virtual Agents.

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HUNA : Artificial Intelligence Driven Omnichannel Contact Center Platform

Companies often fail across digital channels because they are insufficiently aware of the real needs and preferences of their customers across omnichannel journeys.

To address this, our Design team at HUMONICS has rethink the design priorities and put Artificial Intelligence for Adaptive Human and Machine interactions.

Capturing what the customer wants : From "IVR" To "CONVERSATIONAL AI"

Full Stack of integrated
AI technologies

HUNA AI Platform is a unified technology suite providing Automatic Speech Recognition (ASR), Natural Language Processing (NLP), Dialog Management, and Voice Analytics. It handle Omni Channel conversations on any channel — voice, text, chat or social.

Industry Knowledge
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HUNA AI Contact Center Platform is flexible, modular and scalable, powering a new generation of intelligent and personalized applications. Humonics IVA can understand the caller’s intent, improving the success rate of self-service interactions and solving the majority of your customer’s requests via self-service, so your customers spend less time waiting on hold and more time using your products.

State of

Our Data Science experts in deep neural networks brings our technology at par with Human conversations. Trained on telephony audio to improve speech recognition accuracy and fidelity for your contact center interactions and Voice analytics.

Visual AI Assistance over IVR

Power of Voice AI on your Phone Screen
Visual IVR systems combine speech and on-screen interactions, usually on a customer’s smart phone. This approach simplifies the navigation experience and expands the potential scope of IVR-based self-service activities. For example, updating or changing an address in an IVR system can be difficult. Allowing the customer to select and edit their personal information on a screen is much simpler.

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