Who we are
We are an AI company working on closing the loop on connecting enterprises directly with the customers. Understanding data from different sources and making sense of that data to respond better to customer needs and provide the right metrics to use for financial companies to better tailor their offerings. Through conversational agents reaching the customer pro actively and providing channels for customers to reach the financial company at their convenience. We provide a complete digital experience with multi-lingual support to ensure high customer satisfaction and call closure. All calls are transcribed and translated (if required) for post call analysis. We also ensure context driven hand-off to live agents with appropriate skill matrix. The platform offers conversational IVR, Visual IVR and Voice/Chat assistants on web and mobile channels.
Our mission is to close a transaction through “TOUCHLESS” experience and to help businesses digitally transform by using AI and working on the vision of “Changing the way how human interact with machines” and in this short span Humonics being Awarded at IEEE BIGMM conference, Singapore for our “Motor Claims Vision AI” and “Automated Speech Recognition Engine”